LifeWorks NW Joins Recovery Network of Care

LifeWorks NW has joined Health Share of Oregon’s new network of care to support recovery options for Portland Metro Area individuals living with substance use disorders. Led by Health Share, Central City Concern and CODA, Inc., the network—called Wheelhouse—also includes Cascadia Behavioral Healthcare, De Paul Treatment Centers and Sequoia Mental Health Services, Inc. Read the full press release here: Media Release – Wheelhouse Spokes Announcement.

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Overcoming Stigma – Achieving Success

The National Institute of Mental Health defines schizophrenia as a chronic and severe mental disorder that affects how a person thinks, feels, and behaves. People with schizophrenia may seem like they have lost touch with reality. Although schizophrenia is not as common as other mental disorders, the symptoms can be very disabling.

Schizophrenia has a long history of stigma associated with it. It is common for affected families to conceal the illness from relatives, friends and workplace associates. And, stigma may prevent people with the disorder from accessing the type of support they need to manage their illness and lead to feelings of social isolation and loneliness, not to mention discrimination in housing, education and employment.

In reality, many people with schizophrenia are able to live stable and productive lives with the help of regular medication, psychosocial interventions and support. Our client, Martha, is one example.

Martha initially came to LifeWorks NW for employment support. She had been chronically unemployed, but did not think she had an illness. Through a collaborative effort, our team helped Martha, starting with counseling and medication. As her condition stabilized, the Supported Employment team joined the effort to continue Martha’s road to restored wellbeing. And, that resulted in Martha eventually securing a job – one that she has now held for two years.

“I can take care of myself,” Martha expressed. “The main reason I first came to LifeWorks NW was to find a job so I could feel less dependent on others. Now, I feel like I can be successful in my job, while managing my illness.”

Indeed, Martha has achieved great success. In May 2017, she received an outstanding performance review and a pay raise at work. What’s even more exciting for her, she recently was able to travel to Hawaii to visit with her daughter and grandson!

Martha’s story is a testament to our motto, “Life works when you get the support you need.”

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Mary Monnat Reflects on Holy Cross Fr. Donald MCNeill’s Life

At the recent passing of Holy Cross Fr. Donald McNeill, an article about his life ran in the National Catholic Reporter. It featured a reflection by LifeWorks NW CEO Mary Monnat on Fr. McNeill’s influence in her life. Read it here.

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Celebrating on Top of the World

It’s never easy being out of work. When a few months stretches into three years, it’s even harder. Add to that hitting 60 years old without a job, feeling hopeless seems understandable.

Greg was in that situation. “I had been out of work for three years,” he explained. “I couldn’t seem to land a job and felt like I was just wasting time not doing much of anything.” Greg’s avocation for creating ceramic artworks occupied some of this time, but sales of his pieces weren’t enough to pay the bills; much less, any extras.

When Greg connected with LifeWorks NW, he was admittedly, “very depressed.” But, through the efforts of the Supported Employment program team, things began to look up for Greg.

“We started out talking with Greg, listening to his life stories and learning more about him,” offered Michelle, a LifeWorks NW Supported Employment specialist. “Eventually, in addition to counseling, we connected Greg with support groups and employment resources.

That new direction began the turnaround for Greg. Michelle continued, “His attitude began to change. He became more talkative, even joking with others. Plus, with a newfound positivity, he began to venture out to seek work.”

It wasn’t long before Greg found what he’d been looking for: a steady job! He was hired as a part time gas station attendant, but after only one week of work his manager praised his strong work ethic and promoted Greg to full time!

Even as he continues to use LifeWorks NW services, Greg is making good connections through his work and reports being happier and sleeping better.“ I look forward to waking up,” Greg shared. “Work has totally changed my life; it lifts me up! Now, I feel like I am on top of the world!”

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Mark Lewinsohn Offers Insights on Population Health Management

Read the article on HISTalk Practice featuring an interview with LifeWorks NW’s Vice President of Clinical Services, Mark Lewinsohn.

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By empowering the public, Washington County aims to support people in the throes of a mental health crisis.

Read an article in the Thursday, July 27 edition of the Hillsboro Tribune about the Hawthorn Walk-In Center and our work with Washington County to address suicide prevention.

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LifeWorks Partners with ENLI to Enhance Client Outcomes

Top Portland Metro Area Behavioral Health Nonprofit
Leads the Way to Enhance the State of the Region’s Wellness
LifeWorks NW selects Enli Health Intelligence® to support its launch of
team-based care that combines behavioral and primary healthcare delivery.

PORTLAND, Ore., June 9, 2017 (GLOBE NEWSWIRE) – The relationship between physical health and mental health reveals deep connections between the two, especially in the quest for overall individual well-being. To better examine data and measure outcomes toward strengthened care delivery, LifeWorks NW has developed a partnership with Enli Health Intelligence, the market leader in population health management technology .

The partnership is Enli’s inaugural expansion beyond primary health into the behavioral health arena. Developed in a real world environment by physicians at Providence Health & Services, Enli CareManager will be used at LifeWorks NW to evaluate clinical, behavioral, socioeconomic and financial data to identify and segment client populations according
to health and financial risk. Insights from the data will be used by the LifeWorks NW wellness care team to drive continuous improvements in its delivery of both primary
and behavioral healthcare.

Long in LifeWorks NW’s strategic plan, the catalyst for the alliance arose from the nonprofit’s selection as one of 14 statewide organizations to represent Oregon in the 2017-2019 federal Certified Community Behavioral Health Clinics (CCBHC) demonstration project. The project emphasizes integration of mental and physical health to improve individual outcomes.

“Ultimately, we want to lead the way in improving the well-being of people across our region,” said Mary Monnat, LifeWorks NW’s president/CEO. “As we implement workflows that are built on integrated and team-based care, we want to ensure that we can generate reliable and usable data to strengthen treatment models and quantify the value of the CCBHC approach.”

With approximately 23 outpatient and residential behavioral health clinics in the Portland, Oregon metropolitan area, the Lifeworks NW executive team recognized that a population health management approach would be a prerequisite to the evolution of care delivery. Now, with Enli technology, it is prepared to meet the conditions for participation and reimbursement as a CCBHC, which include data aggregation, risk stratification, treatment in accordance with evidenced-based guidelines and outcomes reporting.

“There has been a great opportunity for behavioral healthcare providers to enhance IT systems, allowing us to better pursue integrated care,” said Monnat. “In our alliance with Enli we can take advantage of its proven ability to identify gaps in care based on risk profiles, and then use that data to coordinate cost effective wellness plans that build patient cohorts and carve opportunities for ever greater collaborative care.”

Moving from primary care to behavioral healthcare is a natural extension of Enli’s expertise. “In our experience we know that behavioral health screenings and quality measures are vital to the success of our customers in ambulatory care, especially in Federally Qualified Health Centers (FQHC), who also are reimbursed through a prospective payment system,” said Enli Chief Medical Officer Joseph Siemienczuk, M.D. “Working with Lifeworks NW we can gain first-hand insights into how CareManager can influence outcomes for mental health and addiction clients that can then be applied across the behavioral healthcare landscape.”

The Enli CareManager solution will be employed in LifeWorks NW’s four CCBHC clinics located in Beaverton, Gresham, Hillsboro and NE Portland (MLK Jr. Blvd.), when the CCBHC model fully launches by July 1, 2017.

[1] See: KLAS Population Health Management 2016 Performance Report. See also: Chilmark 2016 Care Management Market Trends Report; IDC Marketscape: U.S. Population Health Management 2014, 2015, 2016 Vendor Assessments; and Frost & Sullivan US Population Health Management Market—Analysis and Competitive Landscape Assessment, 2016.

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About Lifeworks Northwest
LifeWorks NW provides a full range of mental health, addiction and prevention services for children and adults—from infants to seniors—across the Portland metro area. Since 1961, we have responded to the changing needs of the community by expanding our reach and services to currently support 21,000 people annually in Clackamas, Multnomah and Washington counties. We employ more than 700 people, working in multi-service sites, residential programs and in schools and other community settings. For more information, go to

Media Contact
Debra Flickinger, Communications Manager, LifeWorks NW
Tel: 1-503.645.3581, x5722

About Enli
Enli Health Intelligence® is the market leader in population health management technology. Enli enables care teams to perform to their full potential by integrating healthcare data with evidence-based guidelines embedded in provider workflows across the population and at the point of care. For more information about Enli Health Intelligence and its population health management solutions, please visit

Media Contact
Erik Simshauser, Vice President of Marketing, Enli Health Intelligence
Tel: 1-503-858-6094

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New Mental Health Urgent Care Center Opens: LifeWorks NW to provide care

After two years of planning, the Hawthorn Walk-in Center for Mental Health and Addictions Care opened Tuesday, May 23. Located at 5240 NE Elam Young Parkway, Suite 100, in Hillsboro, this is Washington County’s first mental health urgent care center. Project leaders, elected officials and community partners celebrated with a grand opening and ribbon cutting ceremony this morning.

“When you consider how much had to be done and how many organizations and perspectives were engaged, this project moved at an amazing pace,” said Board of Commissioners Chair Andy Duyck in his remarks. “This is a proud day for Washington County.”

The Hawthorn Walk-in Center is open every day from 9 a.m. – 8:30 p.m. and is located just steps from the Hawthorn Farm MAX stop. Both walk-ins and appointments are available. It’s a place for people who need help for themselves or for a loved one but do not require hospital-based help. Services include assessment, crisis counseling, mental health education, and connection to treatment providers and other social services for ongoing care.

“The center was thoughtfully designed to be a safe and welcoming place for people of all ages,” says Kristin Burke, division manager for Washington County Human Services. “The comfort of the lobby and waiting area, two doors in each treatment room, open and collaborative staff areas, the art and paint colors on the walls…All of these choices were very deliberate.”

As with the rest of the County’s mental health crisis services, Washington County is contracting with LifeWorks Northwest to provide staffing and services at Hawthorn. Staff include master’s level clinicians, psychiatrists, nurse practitioners, service coordinators and trained peer support specialists who have lived experience with mental health challenges and addictions. Spanish-speaking staff are available, and interpretation can be arranged for other languages.

All County mental health crisis services will operate out of this location. “By having all of our crisis services under one roof, we are able to provide more comprehensive and efficient care to a person in need,” says Kris Puttler-Miller, program director at LifeWorks NW, a longstanding organization that provides a full range of mental health, addiction and prevention services for children and adults — from infants to seniors —across the Portland metro area.

Services at the Hawthorn Walk-in Center are provided at no cost, although insurance may be billed. Nobody is turned away due to insurance status or inability to pay.

Washington County Human Services staff and programs including mental health, developmental disabilities and addictions recently moved into adjoining space in the building. Neighboring organizations in the complex include Oregon Department of Human Services and Washington County Disability, Aging and Veteran Services. There will also be shared space available at Hawthorn for other nonprofits to provide services onsite. “This makes connecting people to services even more seamless,” says Burke.

For more information, go to The 24/7 Washington County Crisis Line is 503-291-9111.

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LifeWorks NW Featured in Mental Health Weekly.

LifeWorks NW holds a strong commitment to values of diversity and inclusion both in the workplace and in our community. Read an article in May 8 edition of Mental Health Weekly, featuring an interview with our Director of Diversity and Workforce Development, Diane Benavides Wille. [Note: the reporter erroneously referred to LifeWorks NW as an “Ohio-based” nonprofit.]

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FY 2015-16 Annual Report

FY2015-16 Annual-Report

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